/* =====================================================================
   Parde Plus Ticketing System — Stylesheet v1.1
   Palette: #8F1A1C (red), #EACB9A (tan), #F8EEDF (cream),
            #000101 (dark), #7A7A7A (gray)
   ===================================================================== */

.pp-wrap {
	--pp-red:       #8F1A1C;
	--pp-red-dark:  #6e1316;
	--pp-red-bg:    rgba(143, 26, 28, .07);
	--pp-tan:       #EACB9A;
	--pp-cream:     #F8EEDF;
	--pp-cream-2:   #fdf8f2;
	--pp-dark:      #1e1917;
	--pp-gray:      #7A7A7A;
	--pp-gray-lt:   #b0a89f;
	--pp-border:    #e8ddd0;
	--pp-green:     #2E7D32;
	--pp-radius:    13px;
	--pp-shadow:    0 2px 18px rgba(143, 26, 28, .07);

	direction: rtl;
	text-align: right;
	color: var(--pp-dark);
	font-size: 14px;
	line-height: 1.75;
	box-sizing: border-box;
	max-width: 100%;
}

.pp-wrap *, .pp-wrap *::before, .pp-wrap *::after {
	box-sizing: border-box;
}
.pp-wrap a { text-decoration: none; color: inherit; }
.pp-text-gray { color: var(--pp-gray); font-size: 13px; }
.pp-link { color: var(--pp-red); font-weight: 600; font-size: 13px; }


/* ═══════════════════════════════════════
   LAYOUT
═══════════════════════════════════════ */

.pp-header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 10px;
	margin-bottom: 20px;
}

.pp-title {
	font-size: 18px;
	font-weight: 700;
	margin: 0;
	color: var(--pp-dark);
}

.pp-card {
	background: #fff;
	border-radius: var(--pp-radius);
	padding: 18px 20px;
	margin-bottom: 14px;
	box-shadow: var(--pp-shadow);
	border: 1px solid var(--pp-border);
}


/* ═══════════════════════════════════════
   ALERTS
═══════════════════════════════════════ */

.pp-alert {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 10px;
	padding: 12px 16px;
	border-radius: 10px;
	margin-bottom: 14px;
	font-size: 13.5px;
}
.pp-alert-success { background: #eaf5eb; color: #256329; border: 1px solid #c5e3c7; }
.pp-alert-error   { background: #fceaea; color: var(--pp-red); border: 1px solid #f0cccc; }
.pp-alert-muted   { background: var(--pp-cream); color: var(--pp-gray); border: 1px solid var(--pp-border); }


/* ═══════════════════════════════════════
   BUTTONS
═══════════════════════════════════════ */

.pp-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 6px;
	padding: 9px 18px;
	border-radius: 9px;
	font-size: 13.5px;
	font-weight: 600;
	font-family: inherit;
	border: 1.5px solid transparent;
	cursor: pointer;
	transition: background .14s, color .14s, border-color .14s, opacity .14s;
	white-space: nowrap;
	line-height: 1.4;
}

.pp-btn-primary  { background: var(--pp-red); color: #fff; border-color: var(--pp-red); }
.pp-btn-primary:hover { background: var(--pp-red-dark); border-color: var(--pp-red-dark); color: #fff; }

.pp-btn-outline  { background: transparent; color: var(--pp-red); border-color: var(--pp-red); }
.pp-btn-outline:hover { background: var(--pp-red-bg); }

.pp-btn-ghost    { background: var(--pp-cream); color: var(--pp-dark); border-color: var(--pp-border); }
.pp-btn-ghost:hover { background: var(--pp-tan); border-color: var(--pp-tan); }

.pp-btn-sm       { padding: 6px 13px; font-size: 12.5px; border-radius: 8px; }
.pp-btn-block    { width: 100%; margin-top: 9px; }
.pp-btn:disabled { opacity: .42; cursor: not-allowed; pointer-events: none; }
.pp-btn.is-loading { opacity: .65; pointer-events: none; }


/* ═══════════════════════════════════════
   TABS
═══════════════════════════════════════ */

.pp-tabs {
	display: flex;
	gap: 6px;
	margin-bottom: 16px;
	flex-wrap: wrap;
}

/* Admin tabs: scroll without visible scrollbar */
.pp-tabs-scroll {
	flex-wrap: nowrap;
	overflow-x: auto;
	scrollbar-width: none;
	-ms-overflow-style: none;
	padding-bottom: 2px;
}
.pp-tabs-scroll::-webkit-scrollbar { display: none; }

.pp-tab {
	padding: 7px 15px;
	border-radius: 999px;
	background: var(--pp-cream);
	color: var(--pp-dark);
	font-size: 13px;
	font-weight: 600;
	flex-shrink: 0;
	white-space: nowrap;
	border: 1.5px solid transparent;
	transition: background .13s, color .13s;
}
.pp-tab.is-active { background: var(--pp-red); color: #fff; }


/* ═══════════════════════════════════════
   SEARCH BAR (Admin)
═══════════════════════════════════════ */

.pp-search-bar {
	display: flex;
	gap: 10px;
	align-items: center;
	flex-wrap: wrap;
	margin-bottom: 16px;
	background: #fff;
	border: 1px solid var(--pp-border);
	border-radius: var(--pp-radius);
	padding: 10px 14px;
}
.pp-search-bar .pp-input { flex: 1; min-width: 160px; }

.pp-checkbox-inline {
	display: flex;
	align-items: center;
	gap: 7px;
	font-size: 13px;
	color: var(--pp-gray);
	white-space: nowrap;
	cursor: pointer;
}
.pp-checkbox-inline input {
	accent-color: var(--pp-red);
	width: 15px;
	height: 15px;
	cursor: pointer;
}


/* ═══════════════════════════════════════
   FORMS
═══════════════════════════════════════ */

.pp-form-group  { margin-bottom: 14px; }
.pp-form-row    { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.pp-form-actions { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.pp-inline-form { display: inline; }

.pp-label {
	display: block;
	font-size: 13px;
	font-weight: 600;
	margin-bottom: 6px;
	color: var(--pp-dark);
}

.pp-input,
.pp-select,
.pp-textarea {
	width: 100%;
	padding: 10px 12px;
	border: 1.5px solid var(--pp-border);
	border-radius: 9px;
	font-size: 13.5px;
	background: var(--pp-cream-2);
	color: var(--pp-dark);
	font-family: inherit;
	appearance: none;
	-webkit-appearance: none;
	transition: border-color .13s, background .13s;
}
.pp-input:focus,
.pp-select:focus,
.pp-textarea:focus {
	outline: none;
	border-color: var(--pp-red);
	background: #fff;
}
.pp-textarea {
	resize: vertical;
	min-height: 88px;
	line-height: 1.7;
}

/* Custom select arrow — RTL: arrow on the left */
.pp-select {
	background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%237A7A7A' stroke-width='1.8' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
	background-repeat: no-repeat;
	background-position: left 12px center;
	padding-left: 34px;
}

.pp-radio-group { display: flex; gap: 8px; flex-wrap: wrap; }
.pp-radio-pill {
	display: flex;
	align-items: center;
	gap: 8px;
	padding: 9px 16px;
	border: 1.5px solid var(--pp-border);
	border-radius: 999px;
	cursor: pointer;
	font-size: 13.5px;
	background: var(--pp-cream-2);
	transition: border-color .13s, background .13s;
}
.pp-radio-pill input { accent-color: var(--pp-red); }
.pp-radio-pill:has(input:checked) { border-color: var(--pp-red); background: var(--pp-red-bg); }

.pp-file-input { font-size: 13px; color: var(--pp-gray); }
.pp-note       { color: var(--pp-gray); font-size: 13px; }


/* ═══════════════════════════════════════
   BADGES
═══════════════════════════════════════ */

.pp-badge {
	--pp-badge-color: #7A7A7A;
	display: inline-flex;
	align-items: center;
	padding: 3px 10px;
	border-radius: 999px;
	font-size: 11.5px;
	font-weight: 700;
	color: var(--pp-badge-color);
	background: color-mix(in srgb, var(--pp-badge-color) 12%, #fff);
	white-space: nowrap;
}
.pp-badge-solid    { background: var(--pp-badge-color); color: #fff; }
.pp-badge-priority { background: var(--pp-cream); color: var(--pp-dark); }
.pp-priority-urgent { color: #fff !important; background: var(--pp-red) !important; }
.pp-priority-high   { color: var(--pp-red) !important; background: var(--pp-red-bg) !important; }


/* ═══════════════════════════════════════
   UNREAD INDICATOR
═══════════════════════════════════════ */

.pp-unread-dot {
	width: 8px;
	height: 8px;
	border-radius: 50%;
	background: var(--pp-red);
	display: inline-block;
	flex-shrink: 0;
}

/* On basic user card: absolute top-right */
.pp-ticket-card > .pp-unread-dot {
	position: absolute;
	right: 10px;
	top: 10px;
}


/* ═══════════════════════════════════════
   TICKET LIST
═══════════════════════════════════════ */

.pp-ticket-list { display: flex; flex-direction: column; gap: 8px; }

/* user card is a plain <a> */
.pp-ticket-card {
	position: relative;
	display: flex;
	align-items: center;
	gap: 12px;
	background: #fff;
	border: 1px solid var(--pp-border);
	border-radius: 12px;
	padding: 14px 16px;
	color: var(--pp-dark);
	transition: box-shadow .14s, border-color .14s;
}
.pp-ticket-card:hover {
	box-shadow: 0 4px 20px rgba(143, 26, 28, .1);
	border-color: var(--pp-tan);
}

/* admin card is a <div> wrapping an <a> + action button */
.pp-ticket-card-admin {
	flex-direction: column;
	align-items: stretch;
	gap: 8px;
}
.pp-ticket-card-link {
	display: flex;
	align-items: center;
	gap: 12px;
	color: inherit;
}
.is-unread {
	border-color: color-mix(in srgb, var(--pp-red) 30%, #fff);
	background: #fffaf9;
}

.pp-ticket-card-main { flex: 1; min-width: 0; }

.pp-ticket-card-top {
	display: flex;
	align-items: center;
	gap: 7px;
	flex-wrap: wrap;
	margin-bottom: 4px;
}
.pp-ticket-number   { font-weight: 700; color: var(--pp-red); font-size: 13px; }
.pp-ticket-card-subject { font-weight: 600; font-size: 14px; margin-bottom: 3px; }
.pp-ticket-card-meta { font-size: 12px; color: var(--pp-gray); }
.pp-ticket-card-date {
	font-size: 12px;
	color: var(--pp-gray-lt);
	white-space: nowrap;
	flex-shrink: 0;
}

.pp-empty-state {
	display: flex;
	flex-direction: column;
	align-items: center;
	gap: 10px;
	text-align: center;
	padding: 44px 20px;
	color: var(--pp-gray);
	background: #fff;
	border-radius: 14px;
	border: 1.5px dashed var(--pp-border);
}
.pp-empty-icon { font-size: 30px; }


/* ═══════════════════════════════════════
   PAGINATION
═══════════════════════════════════════ */

.pp-pagination {
	display: flex;
	gap: 6px;
	justify-content: center;
	margin-top: 18px;
	flex-wrap: wrap;
}
.pp-page-link {
	padding: 6px 13px;
	border-radius: 8px;
	background: #fff;
	border: 1px solid var(--pp-border);
	color: var(--pp-dark);
	font-size: 13px;
}
.pp-page-link.is-active { background: var(--pp-red); color: #fff; border-color: var(--pp-red); }


/* ═══════════════════════════════════════
   TICKET META / ORDER BOX
═══════════════════════════════════════ */

.pp-ticket-meta-row {
	display: flex;
	gap: 20px;
	flex-wrap: wrap;
	margin-bottom: 18px;
}
.pp-meta-label {
	font-size: 11px;
	color: var(--pp-gray);
	margin-bottom: 3px;
	text-transform: uppercase;
	letter-spacing: .04em;
}
.pp-meta-value { font-weight: 600; font-size: 13.5px; }

.pp-order-box {
	display: flex;
	align-items: center;
	justify-content: space-between;
	flex-wrap: wrap;
	gap: 8px;
	background: var(--pp-cream);
	border-radius: 10px;
	padding: 10px 14px;
	margin-top: 12px;
	font-size: 13px;
}


/* ═══════════════════════════════════════
   STEPPER
   Fix: removed overflow-x:auto and min-width
   so it never creates a scrollbar in RTL.
═══════════════════════════════════════ */

.pp-stepper {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	/* NO overflow here — items shrink naturally */
	padding-top: 8px;
}

.pp-stepper-item {
	flex: 1;
	display: flex;
	flex-direction: column;
	align-items: center;
	text-align: center;
	position: relative;
	/* Removed min-width — prevents overflow */
}

/* Connector line between dots */
.pp-stepper-item:not(:last-child)::after {
	content: '';
	position: absolute;
	top: 8px;
	right: 50%;
	width: 100%;
	height: 2px;
	background: var(--pp-border);
	z-index: 0;
	transform: translateX(50%);
}
.pp-stepper-item.is-done:not(:last-child)::after {
	background: var(--pp-tan);
}

.pp-stepper-dot {
	width: 16px;
	height: 16px;
	border-radius: 50%;
	border: 2px solid var(--pp-border);
	background: #fff;
	z-index: 1;
	margin-bottom: 8px;
	position: relative;
	flex-shrink: 0;
}
.pp-stepper-item.is-done .pp-stepper-dot {
	border-color: var(--pp-tan);
	background: var(--pp-tan);
}
.pp-stepper-item.is-current .pp-stepper-dot {
	border-color: var(--pp-red);
	background: #fff;
	box-shadow: 0 0 0 4px rgba(143, 26, 28, .15);
}

.pp-stepper-label {
	font-size: 11px;
	color: var(--pp-gray);
	line-height: 1.35;
	word-break: keep-all;
	overflow-wrap: normal;
}
.pp-stepper-item.is-current .pp-stepper-label { color: var(--pp-red); font-weight: 700; }
.pp-stepper-item.is-done    .pp-stepper-label { color: var(--pp-dark); }


/* ═══════════════════════════════════════
   CONVERSATION THREAD
   Fix: removed max-height + overflow-y:auto
   to eliminate the in-card RTL scrollbar.
   Page scroll handles long threads.
═══════════════════════════════════════ */

.pp-thread {
	display: flex;
	flex-direction: column;
	gap: 12px;
	/* No max-height, no overflow — no scrollbar */
}

.pp-message { display: flex; }
.pp-message.is-customer { justify-content: flex-end; }
.pp-message.is-admin    { justify-content: flex-start; }

.pp-message-bubble {
	max-width: 78%;
	padding: 12px 15px;
	border-radius: 14px;
	font-size: 13.5px;
}
.pp-message.is-customer .pp-message-bubble {
	background: var(--pp-cream);
	border-bottom-left-radius: 4px;
}
.pp-message.is-admin .pp-message-bubble {
	background: #fef0f0;
	border-bottom-right-radius: 4px;
}
.pp-message.is-internal .pp-message-bubble {
	background: #fff9e5;
	border: 1px dashed #d9b95a;
}

.pp-message-author {
	font-weight: 700;
	font-size: 12px;
	margin-bottom: 5px;
	color: var(--pp-red);
}
.pp-message.is-customer .pp-message-author { color: #7d5f1e; }
.pp-message-text {
	white-space: pre-wrap;
	word-break: break-word;
	line-height: 1.7;
}
.pp-attachment-link {
	display: inline-block;
	margin-top: 8px;
	font-size: 12px;
	color: var(--pp-red);
}
.pp-message-date {
	font-size: 11px;
	color: var(--pp-gray-lt);
	margin-top: 7px;
}


/* ═══════════════════════════════════════
   ADMIN DETAIL — TWO-COLUMN GRID
═══════════════════════════════════════ */

.pp-detail-grid {
	display: grid;
	grid-template-columns: 1fr 248px;
	gap: 16px;
	align-items: start;
}

/* ── Sidebar ── */
.pp-detail-sidebar {
	display: flex;
	flex-direction: column;
	gap: 12px;           /* ← gap between panels (was 0) */
}

.pp-sidebar-panel {
	background: #fff;
	border: 1px solid var(--pp-border);
	border-radius: var(--pp-radius);
	padding: 14px 16px;
	box-shadow: var(--pp-shadow);
	/* No margin-bottom — gap on parent handles spacing */
}

.pp-sidebar-title {
	font-size: 11px;
	font-weight: 700;
	color: var(--pp-gray);
	text-transform: uppercase;
	letter-spacing: .06em;
	margin: 0 0 10px;
	padding-bottom: 9px;
	border-bottom: 1px solid var(--pp-border);
}

.pp-info-row {
	display: flex;
	justify-content: space-between;
	align-items: flex-start;
	font-size: 12.5px;
	margin-bottom: 7px;
	gap: 8px;
}
.pp-info-row span { color: var(--pp-gray); flex-shrink: 0; }
.pp-info-row strong { text-align: left; word-break: break-all; }

/* Sidebar form elements — compact */
.pp-sidebar-panel .pp-select {
	padding: 8px 10px;
	padding-left: 30px;
	font-size: 13px;
	border-radius: 8px;
}
.pp-sidebar-panel .pp-btn {
	padding: 8px 14px;
	font-size: 13px;
	border-radius: 8px;
	margin-top: 8px;
}
.pp-sidebar-panel .pp-btn-block { margin-top: 8px; }


/* ═══════════════════════════════════════
   RESPONSIVE — Tablet (≤ 900px)
═══════════════════════════════════════ */

@media (max-width: 900px) {

	/* Stack main + sidebar vertically */
	.pp-detail-grid {
		grid-template-columns: 1fr;
	}

	/* Sidebar moves below main content */
	.pp-detail-sidebar {
		/* Two-column grid for panels on tablet */
		display: grid;
		grid-template-columns: 1fr 1fr;
		gap: 12px;
	}
}


/* ═══════════════════════════════════════
   RESPONSIVE — Mobile (≤ 640px)
═══════════════════════════════════════ */

@media (max-width: 640px) {
	.pp-wrap { font-size: 13.5px; }

	/* Header: stack vertically, full-width button */
	.pp-header {
		flex-direction: column;
		align-items: stretch;
	}
	.pp-header .pp-btn {
		text-align: center;
		justify-content: center;
	}

	/* Cards */
	.pp-card { padding: 14px 15px; }
	.pp-sidebar-panel { padding: 12px 14px; }

	/* Tabs: scroll without bar on mobile */
	.pp-tabs {
		flex-wrap: nowrap;
		overflow-x: auto;
		scrollbar-width: none;
		-ms-overflow-style: none;
		padding-bottom: 3px;
	}
	.pp-tabs::-webkit-scrollbar { display: none; }
	.pp-tab { padding: 7px 14px; font-size: 12.5px; }

	/* Search bar: stack */
	.pp-search-bar {
		flex-direction: column;
		align-items: stretch;
		gap: 8px;
	}
	.pp-search-bar .pp-input { min-width: 0; }

	/* Ticket cards */
	.pp-ticket-card { padding: 12px 14px; }

	/* Stepper on mobile: hide text labels — dots only */
	.pp-stepper-label { display: none; }
	.pp-stepper-dot   { width: 14px; height: 14px; margin-bottom: 0; }
	.pp-stepper-item.is-current .pp-stepper-dot {
		box-shadow: 0 0 0 3px rgba(143, 26, 28, .15);
	}
	.pp-stepper { padding-top: 4px; }

	/* Meta row */
	.pp-ticket-meta-row { gap: 14px; }
	.pp-ticket-meta-row > div { min-width: calc(50% - 14px); }

	/* Thread bubbles */
	.pp-message-bubble { max-width: 92%; padding: 10px 12px; }

	/* Sidebar: single column on small mobile */
	.pp-detail-sidebar {
		grid-template-columns: 1fr;
	}

	/* Radio pills */
	.pp-radio-group { gap: 6px; }
	.pp-radio-pill  { padding: 8px 13px; font-size: 13px; }

	/* Buttons */
	.pp-btn    { padding: 9px 15px; }
	.pp-btn-sm { padding: 6px 11px; }
}


/* ═══════════════════════════════════════
   RESPONSIVE — Very small (≤ 400px)
═══════════════════════════════════════ */

@media (max-width: 400px) {
	.pp-ticket-card-date { display: none; }
	.pp-message-bubble   { max-width: 100%; }
}